Complaints book
CLAIM: Dissatisfaction related to products or services. COMPLAINT: Dissatisfaction not related to products or services; or, discomfort or discontent regarding customer service. Filing a claim does not preclude resorting to other dispute resolution methods or fulfilling any prerequisites for filing a complaint with INDECOPI. The supplier must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend this period for up to thirty (30) additional days, after notifying the consumer. (*) Required Data Article 5 D.S. 006-2014-PCM
